Help Center

Visit our signup page and provide your business information. You'll receive a verification email to activate your account. Once verified, you can start using our route optimization services.

You'll need your business details, fleet information (number of vehicles), typical delivery locations, and payment information. Our setup wizard will guide you through the process.

Initial setup typically takes 10-15 minutes. You can start optimizing routes immediately after completing the setup process.

Our VRP engine uses advanced algorithms to calculate the most efficient routes considering vehicle capacity, delivery windows, traffic conditions, and real-time constraints.

Yes, you can specify delivery time windows for each location. The system will optimize routes to meet these constraints while minimizing total travel time.

Our estimates are based on real-time traffic data and historical patterns. Typical accuracy is within 5-10% of actual travel times.

We provide RESTful APIs with comprehensive documentation. You'll need an API key which you can generate from your dashboard. Check our API docs for detailed integration guides.

Our API is language-agnostic. We provide SDKs for JavaScript, Python, Java, and C#, but you can use any language that supports HTTP requests.

Yes, rate limits vary by plan. Starter plans have 100 requests/minute, while higher tiers have increased limits. Check your plan details for specific limits.

Credits are calculated as: Number of Vehicles × Number of Tasks × Optimizations per Month. For example, 10 vehicles × 50 tasks × 10 optimizations = 5,000 credits.

Yes, you can upgrade your plan at any time. The new rate will be prorated for the remainder of the billing period. Downgrades take effect at the next billing cycle.

This could be due to traffic conditions, delivery constraints, or vehicle capacity limits. Check your optimization parameters and consider adjusting delivery windows or vehicle assignments.

First, check our API status page. If the service is operational, verify your API key and request format. Our error codes documentation provides specific guidance for each error type.

Go to your dashboard settings and navigate to the API section. You can regenerate your API key there. Note that the old key will be invalidated immediately.